Reporting a maintenance issue in a rental property is something that many of us will have to do at one time or another. While we hope that it does not apply to you and your family, this can also apply during the festive season.
If you need to report a maintenance issue during the Christmas Holidays, our online maintenance platform is available 24/7.
Maintenance issues will be responded to by our teams during operational hours. We ask that all tenants be as descriptive as possible when logging their maintenance issues and also provide photographic evidence.
This will allow us to assess the problem and contact a suitable contractor as quickly as possible.
To report a maintenance issue, you’ll need your login details provided by your property manager. If you are struggling to access the system or need to speak with your property manager directly, you can contact our lettings office on 0161 443 4777 during working hours.
If you have an emergency maintenance issue during the Christmas holidays, you can instruct a contractor to carry out work up to the value of £150 + VAT if our offices are closed on the following day. These costs can then be reimbursed once the issue and corrective action have been assessed by our team.
Remember, please keep all invoices/receipts as these will be required by us to issue a request for your reimbursement.
You should still raise the issue via our maintenance platform so that there is a transparent log of the issue. You should also confirm what actions were taken with photographic evidence once the work is carried out.
There are several maintenance issues that are regarded as emergency issues. Please be advised if you instruct a contractor to attend to an issue that is not deemed an emergency as stated above, the landlord may not reimburse your costs.
Emergency maintenance issues include:
A suspected gas leak should also be considered an emergency issue, however, if you suspect that a gas leak has occurred you should call National Grid on 0800 111 999 at any time of day or night.
When an emergency maintenance issue occurs, there are some important steps tenants should take to ensure that both they and the property remain safe. These can include ensuring water is stopped when dealing with leaks or checking the main fuse box if your power shuts off.
During the event of an uncontained water leak, you should be sure to turn the water off at the stop tap as soon as possible. You should also make sure that any water that has leaked is mopped up to avoid any further damage to the property and any potential injuries due to slips and falls.
If the power in your home shuts off, there are a few actions you should take before contacting a contractor.
Firstly, you should check your fuse box to see if any of the fuses have tripped. If they have, switching them back on may resolve the issue.
If the switch continues to trip, it may be that one of your electrical appliances or devices is causing the fault. In this case, you’ll need to check each appliance individually to see if they are what is causing the fuse to switch.
Any device that is causing the switch should not be used until it can be inspected and repaired or replaced.
Finally, check to see if any of your neighbouring properties have lost power. If there is a local power cut, your electricity provider will be informed and you’ll need to wait for the power to be restored.
If you have lost access to your property due to having lost your keys, you will be required to have a locksmith attend the property to change the locks. It is the responsibility of the tenant to maintain the safety of their keys, so you will be liable for the cost of changing the lock.
Should you experience a break-in and the locks are damaged, you will need to contact the police and obtain a crime reference number. In this instance, the landlord will be able to reimburse you for the cost of replacing the locks.
In the event that any windows or doors are broken, you will need to arrange to have these boarded up until a replacement can be sought. If your keys are stolen during a break-in you will need to arrange for a locksmith to visit the property.
Again, these costs will be reimbursed to the tenant subject to obtaining a crime reference number.
To report a maintenance issue, simply use our online maintenance platform, using the link below. You can also contact us during our opening hours on 0161 443 4777.
You can find the opening hours for each of our offices during the Christmas season here.
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