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Published on : December 13, 2019 12:24


Need to report an emergency maintenance issue? Here’s what to do…

If any of the below issues occur when the office is closed you will need to take responsibility and carry out the necessary steps to handle the problem for the time being.

If a contractor is required you will need to keep all invoices as proof of payment or ask the contractors to invoice Edward Mellor directly (email your property manager) and we will deal with these in the New Year.

Our telephone lines are open on Friday 27th between 9am – 4pm, Saturday 28th between 10am – 3pm, Monday 30th between 9am – 4pm and New Year’s Eve between 9am – 3pm if the issue can’t wait until we are back in the office without causing further damage.

What to do if any of these happen

Uncontrollable leak (Gushing water)

Please turn the water off at the stop tap, this is what they look like. Mop up any water to avoid any further damage to the property and call an emergency plumber.

No Electricity

If there is no power to the property check your fuse box to see if any of the fuses have tripped, if so, switch it back on and see if this resolves the problem.

If it keeps tripping the likely hood is one of the appliances is causing this to happen. You will need to go round and turn all the appliances off.

Flip the fuse back on and then one by one turn the appliances on and see which one is causing the problem.

Once located do not use until it can be fixed. If the above doesn’t work and the rest of the street have power then call an electrician.

Break in

If you have lost your keys, you will be liable for the cost of a lock change, not the landlord. If your property has been broken into you will need to call the police and get a crime reference number.

On the occasion any windows and doors are broken you will need to get this boarded up and if your keys are stolen in the break in you will need to arrange a lock change.

If lock changes occur please note you will be required to provide a key to us at your earliest convenience.

Please note if any of the issues have been caused by human error you will be liable for the cost.


Covid- 19 Update: In line with the latest government advice, we have taken the decision to start viewings, valuations and other services. For more info click here.   Learn More

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